То return an item purchased from translations.biz, you must inform us no later than 14 days after you have received the product. To notify us about a return, contact us by mail at *****@***.com.Refusal to receive a package upon arrival is not qualified as a rightful return and we reserve the right to charge you an amount to cover any additional costs that we may have in regards to your withdrawal. We must receive your product no later than 14 days after you have contacted us requesting a withdrawal. If the deadline, however, is a public holiday, a Saturday or a Sunday, the new date will be the following working day. Please be aware that it can take up to 4 weeks for us to process your return and refund the amount of money corresponding to your order.