Call center operator.

Questions Or Requests? Reach Out To Us

Our friendly support team is there for you any time – via message & phone.

Whether you have questions, feedback or technical problems: this is your go-to place for quick answers & solutions.

Find your way around quickly: Discover the most common inquiries at a glance below. Just let us know your request – we'll take care of the rest.

Your Request, Our Solutions: How May We Help You?

General Questions
Every question is welcome. We’re always at your disposal to provide further information.
Questions About Products
Unsure about your choice? Our advisory team will help you find the perfect product for your needs.
Questions About Payments & Invoices
Transparency is important to us. We answer all financial questions clearly and precisely.
Order & Delivery
We’ll be happy to inform you about all order details and answer your questions about delivery & shipping.
Business Orders & Discounts
Looking for a bulk order? Contact us for tailor-made business solutions at attractive prices.
Technical Support
Error messages or problems with your order? Let us know for a smooth customer experience.
Data Protection & Legal Questions
The protection of your data is important to us. Find out more about all legal matters.
Feedback & Criticism
Your opinion matters! Every feedback helps us to optimize our products & services.
Quality & Claims
Your satisfaction is our top priority. Let us know if the quality of our products and services does not meet your expectations.
Partnership & Cooperation
Together we are stronger. Find out more about how you can collaborate with us.
Media & Press
Would you like to make a media inquiry? We welcome exchanges with media representatives and are available for information and interviews.
Other Requests
Does your question not fall into any of the categories? We are of course open to other questions as well.

We’re All Ears: Our Hotline Support Listens To You

Do you prefer a direct personal conversation? Just give us a call. We are happy to advise you – both in German & English.

Germany & Austria
Other Countries
(Support in English)
Phone Number
+49 176 32 48 00 11
8:00 – 17:00 (CET) Monday through Friday
+359 87 645 58 59
(EET) Monday through Friday

Write To Us: We Will Reply Within One Working Day

We’d love to hear from you.
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